How to complain: use your consumer rights - MoneySavingExpert.
The consumer forum follows difference jurisdiction to entertain complaint: If the claim is for less than Rs 20 lakh, the District Consumer Disputes Redressal Forum will hear the plea. If the claim is for more than Rs 20 lakh but less than Rs 1 crore, the State Consumer Dispute Redressal Commission will entertain the complaint.
Read out steps carefully. Hope this helps you out. First, you must be a consumer. If you have purchased goods or services for your business, for example for re-selling them, you are not a consumer. But if you have purchased goods or services, like.
Sample Complaint Letter Template. Use this sample complaint letter (.txt file) the next time you need to file a complaint. Are you unsure how to use it for your situation? Check out an example letter that used this format. Your Address Your City, State, ZIP Code.
A well-crafted, assertive complaint letter can resolve the problem, especially when phone calls or in-person visits prove fruitless. When deciding to whom to address your first (and hopefully only) letter, it's almost always best to start close to the front lines before working your way up the chain of command.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies. Some federal agencies accept complaints about companies, but may not resolve your problem.
Write an effective complaint letter by getting to the point early, controlling your emotions and providing all necessary information for the reader. You might want to first contact the company by telephone or email, or speak in person with a representative.
If speaking to the business directly has not resolved the problem, send them a complaint letter or email. Act quickly - delays can sometimes affect your rights. Putting your complaint in writing is useful because you will have a record: of discussions you had with the business; to show a third party if you choose to take your complaint further.